Return Policy

You have 7 days from the receipt of your order to return products.

Step 1: please send us an Email on vera.egy2023@gmail.com

Step 2: Our Assigned Courier will contact you with a pick up time to take the items you’ve requested to Return.

Step 3: Please make sure to have the product Tags and packaging material intact or closed well to ensure safe delivery.

Step 4: Once we receive the products we will review your return and either approve or reject your request depending on the status of the returning item.

Step 5: You will be refunded within 7 days of receiving your return.

Policies

Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned.

You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return or refund.

In the case of faulty, damaged or incorrectly supplied goods, we may offer you a substitute or replacement product or we will give you a full refund through the possible means, including any delivery charges you paid for (if any). In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.

Exchanges Process

If you would like to exchange any products, You must have the original receipt slip with you and the item you wish to exchange. Our staff will not accept any exchanges without this receipt as it is crucial for the transaction to be recorded. Failure to present this slip will result in an automatic dismissal of your request.

Refunds

Subject to the above exclusions, we will process a refund upon receipt of the returned products, excluding any delivery charges you paid for through ordering. If a return is received that has been claimed for defect, but in fact fails to be approved, the item will be resent and shipping costs will be added.

Cancellation

If you wish to cancel your order, you may do so by contacting our Customer Services department: vera.egy2023@gmail.com

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.

We reserve the right to cancel your order for any reason without your discretion.

Terms & Conditions